• Gavin posted a comment on ?Car rental experiences! Share yours… 1 year, 11 months ago

    ?Car rental experiences! Share yours…

    Best of all was with sixt in Frankfurt. Beautiful stand and the advisor at the desk was super helpful and was kind enough to upgrade me from a Audi A3 1.4 to an A250 auto. Super nice car with every toy on the order book.

    By far and away the worse was with europcar. I’d booked zero excess insuerance, as always, and when I got to the desk at 11pm after a delayed flight the grumpy woman said that I couldn’t have the insuerance and instead I had a €950 excess. When I got back and tried to cancel a subsequent booking I was really badly treated by customer services and was told that I’d have to pay €50 to cancel it. After threatening them with taking them to advertising standards I have got basically the same hire for an extra €25 with sixt and zero excess!